Privacy Policy for
bajjevip

Information We Collect

bajjevip collects personal data from users through a number of channels in the ordinary course of operating an online gaming platform. The categories of data we collect, and the circumstances in which each category is gathered, are described in detail in this section. We collect only the data that is genuinely necessary for the lawful, efficient, and secure operation of the bajjevip platform and its associated services.

1.1 Registration Data

When you create a bajjevip account, we collect the personal information you provide directly during the registration process. This includes:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you are aged 18 or older)
• Email address (used as your primary account identifier and communication channel)
• Mobile phone number (used for account security and, where applicable, payment verification)
• Residential address including division, district, and postal code within Bangladesh
• Chosen username and encrypted password (passwords are never stored in plain text)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, which is mandatory before processing any withdrawal from a bajjevip account, we may collect and process the following additional documentation:

• Copy or scan of your National Identity Card (NID) issued by the Government of Bangladesh
• Copy of a valid passport (biographical data page)
• Copy of a Bangladesh driving licence
• Recent utility bill, bank statement, or similar document confirming your residential address (dated within 90 days of submission)
• Screenshot or confirmation of bKash, Nagad, Rocket, or Upay account registered in your name, where the payment method is used for deposits or withdrawals

1.3 Financial Transaction Data

bajjevip records all financial transactions conducted through your account. This includes deposit amounts, withdrawal amounts, payment method references (e.g., bKash mobile number or bank account last four digits), transaction timestamps in Bangladesh Standard Time (BST, UTC+6), and transaction status. Full card numbers and mobile banking PINs are never stored by bajjevip; sensitive payment credentials are handled exclusively by our certified payment processing partners.

1.4 Gaming Activity Data

We record comprehensive data about your activity on the bajjevip platform, including:

• Games played (slots, live casino tables, crash games, sports betting markets)
• Wager amounts, bet selections, and game outcomes
• Bonus claims, wagering requirement progress, and promotional eligibility status
• Session start and end times, session duration, and in-session activity patterns
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

1.5 Technical and Device Data

When you access bajjevip, our servers and analytics systems automatically collect certain technical data about your device and connection, including:

1.6 Communications Data

If you contact bajjevip via our live chat support system or by email at support@bajjevip, we retain records of all communications exchanged, including the content of messages, timestamps, and the support agent who handled the interaction. These records are retained for quality assurance, dispute resolution, and legal compliance purposes.

How We Use Your Data

bajjevip uses the personal data it collects strictly for the purposes described in this section. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent or unless required to do so by applicable law.

2.1 Account Management and Service Delivery

The primary use of your registration and account data is to create and maintain your bajjevip account, authenticate your identity when you complete bajjevip login, process deposits and withdrawals in Bangladeshi Taka via your chosen payment method, and deliver the gaming services you access on the Platform. Without this data, we cannot provide the bajjevip service at all.

2.2 Identity Verification and Regulatory Compliance

bajjevip uses KYC data to verify that you are who you claim to be, that you meet the minimum age requirement of 18 years, and that your use of the Platform complies with applicable laws and our internal policies. This processing is necessary for the protection of all players and the integrity of the bajjevip platform.

2.3 Fraud Prevention and Security

We analyse gaming activity data, financial transaction data, and technical device data to detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and any other activity that violates our Terms & Conditions or applicable law. Automated screening and manual review processes are both employed in this context. IP address data is used to identify unusual access patterns and to enforce geographic access restrictions where applicable.

2.4 Responsible Gaming

bajjevip uses your gaming activity data to monitor for signs of potentially harmful gambling behaviour, to enforce deposit limits, session limits, and self-exclusion periods that you have set yourself, and to proactively reach out to players whose activity patterns may indicate a need for responsible gaming support. This use of data is in the best interests of our users and is a core commitment of the bajjevip platform.

2.5 Customer Support

Communications data and account data are used to respond to your enquiries, resolve disputes, investigate complaints, and provide ongoing support via our 24/7 English-language support service. Support interactions may be recorded and reviewed for quality assurance and staff training purposes.

2.6 Marketing and Promotions

With your consent, bajjevip may use your email address and on-platform notification preferences to communicate relevant promotional offers, seasonal bonuses (such as those tied to BPL, T20 World Cup, Eid, or Pohela Boishakh events), and platform updates. You may withdraw consent for marketing communications at any time by updating your notification preferences in your account settings or by contacting support. Withdrawing marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

2.7 Platform Improvement and Analytics

Aggregated and anonymised gaming activity and technical data are used to analyse Platform performance, identify popular game categories (such as cricket betting markets, slot games from Pragmatic Play, or crash games from Spribe), improve site navigation and mobile responsiveness, and develop new features that better serve Bangladeshi players.

Data Sharing and Disclosure

bajjevip treats your personal data with the utmost discretion. We do not sell, rent, or trade your personal data with third parties for their own marketing purposes. The following describes the limited circumstances under which your data may be shared with external parties.

3.1 Payment Processing Partners

To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, bajjevip shares the minimum necessary transaction data with the relevant payment processors and financial institutions. These partners are contractually bound to handle your data securely and to use it only for the specific purpose of processing the transaction in question.

3.2 Game Technology Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, Hacksaw Gaming, and Push Gaming may receive session tokens and anonymised identifiers to load and operate their game content within the bajjevip platform. These providers do not receive your full personal profile and are not permitted to use any shared data for purposes outside of game delivery and RNG integrity verification.

3.3 Identity Verification Services

bajjevip may use third-party KYC verification service providers to assist in the validation of identity documents submitted during the verification process. These providers are data processors acting under instruction from bajjevip and are contractually required to apply data protection standards consistent with this Privacy Policy.

3.4 Legal and Regulatory Disclosure

bajjevip may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, protect the safety of users, or protect the legal rights of bajjevip.

3.5 Business Transfers

In the event that bajjevip undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. We will notify affected users via email or on-Platform notification in advance of any such transfer and will ensure that the receiving entity is bound by privacy obligations at least as protective as those described in this Privacy Policy.

Cookies and Tracking Technologies

bajjevip uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure the security of your session, and gather the analytics data described in Section 2.7. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies Used

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all or certain categories of cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies will prevent you from logging into your bajjevip account and using core Platform features. Disabling functional or analytics cookies will not prevent you from using bajjevip but may reduce the quality of your personalised experience on the Platform.

Instructions for managing cookies in common browsers used by Bangladeshi players are available in each browser's help documentation. bajjevip does not control third-party cookies that may be set by game providers loading content within the Platform. Please review the privacy policies of Pragmatic Play, Evolution Gaming, Spribe, and other integrated providers for details of their own cookie practices.

Data Retention

bajjevip retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account relationship with the Platform, and to comply with applicable legal, regulatory, and audit obligations. The following retention principles apply across all categories of data we hold.

5.1 Active Account Data

While your bajjevip account remains active, we retain all registration data, KYC documentation, financial transaction records, and gaming activity logs in full. This data is necessary to provide the Platform services you have contracted with us to receive, to process ongoing deposits and withdrawals, and to maintain accurate records of your responsible gaming tool settings.

5.2 Post-Closure Retention

Following the closure of your bajjevip account — whether voluntarily requested by you or initiated by bajjevip — we retain certain categories of personal data for minimum mandatory periods as follows:

• Identity and KYC documents: retained for a minimum of five years from account closure to support anti-money laundering compliance and legal audit requirements
• Financial transaction records: retained for a minimum of five years from the date of the last transaction
• Support communications: retained for a minimum of three years from the date of the interaction
• Gaming activity logs: retained for a minimum of three years, or longer where required by a live dispute or legal proceeding
• Self-exclusion records: retained indefinitely to prevent re-registration during an active exclusion period and to support responsible gaming audit trails

5.3 Anonymisation

Where personal data is no longer required for the purposes described above and mandatory retention periods have elapsed, bajjevip will either securely delete the data or anonymise it so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for aggregate analytics and platform development purposes.

Your Privacy Rights

bajjevip respects your rights over your own personal data. The following rights are available to all registered users of the bajjevip Platform. To exercise any of these rights, please contact our support team in English at support@bajjevip. We will respond to all valid rights requests within 30 days of receipt.

6.1 Right of Access

You have the right to request a copy of the personal data bajjevip holds about you. Upon receiving a verified access request, we will provide you with a structured summary of all personal data we hold in your account file, the purposes for which each category of data is processed, and the third parties with whom your data has been shared.

6.2 Right to Rectification

If any personal data bajjevip holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most routine account information — such as your email address, phone number, or residential address — directly through your bajjevip account settings after completing bajjevip login. Changes to identity-critical data (such as your name or date of birth as recorded on KYC documents) require you to contact our support team and submit updated documentation.

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that this right is subject to our legal data retention obligations as described in Section 5. We cannot delete data that we are required by law to retain, such as KYC records and financial transaction logs within their mandatory retention periods.

6.4 Right to Restriction of Processing

You may request that bajjevip restricts the processing of your personal data in certain circumstances, such as while the accuracy of data you have contested is being verified, or while a legitimate interests objection is being assessed. During a restriction period, bajjevip will continue to store the data but will not actively process it beyond storage.

6.5 Right to Data Portability

Where technically feasible and where processing is based on consent or contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another data controller where this is technically possible.

6.6 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving such an objection, bajjevip will immediately cease all marketing communications to you. This right can be exercised via your account notification settings or by contacting support@bajjevip.

Data Security

Protecting your personal and financial data is a top priority at bajjevip. We implement a multi-layered security architecture covering all aspects of data storage, transmission, and access control on the Platform.

7.1 Encryption in Transit

All data transmitted between your device and the bajjevip servers is encrypted using industry-standard Transport Layer Security (TLS) protocols. This applies to every page of the bajjevip website, including the bajjevip login page, deposit and withdrawal pages, and all game lobby pages. You can verify the secure connection by confirming the padlock icon in your browser's address bar when visiting any bajjevip page.

7.2 Encryption at Rest

Sensitive personal data, including KYC documents and financial records, is encrypted at rest using strong encryption standards in bajjevip's data storage systems. Passwords are stored exclusively as salted cryptographic hashes and are never stored in recoverable plain text form.

7.3 Access Controls

Access to personal data within bajjevip's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories necessary for their specific role. All internal access to user data is logged and subject to periodic audit. Support agents can view account data to resolve your enquiries but cannot access your stored password or payment card numbers.

7.4 Security Incident Response

In the unlikely event of a data security incident that poses a risk to your personal data, bajjevip has an incident response plan in place to contain the breach, assess its impact, notify affected users promptly, and report the incident to relevant authorities where required. If you believe your bajjevip account has been accessed without your authorisation, please contact support@bajjevip immediately.

Contact and Complaints

If you have any questions, concerns, or complaints about the way bajjevip collects or processes your personal data, or if you wish to exercise any of the privacy rights described in Section 6, please contact our support team using the details below. All privacy-related enquiries will be handled in English by our dedicated support team, which operates around the clock Bangladesh Standard Time (BST, UTC+6).

8.1 How to Contact Us

• Email: support@bajjevip (subject line: "Privacy Rights Request" or "Privacy Enquiry")
• Live Chat: Available 24/7 in English directly within the bajjevip Platform after completing bajjevip login
• Response Time: bajjevip aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days

8.2 Changes to This Privacy Policy

bajjevip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered users via email and will display a prominent notice on the bajjevip Platform for a minimum of 30 days following publication. The effective date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how bajjevip protects your data.

Your continued use of the bajjevip Platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change to this policy, you have the right to close your account and request deletion of your data as described in Section 6.3, subject to mandatory retention obligations.