Responsible Gaming at bajjevip —
Play Smart, Stay in Control

Our Commitment to Safe Play

bajjevip was built from the ground up with player safety as a foundational value, not an afterthought. We believe that online gaming — whether it is cricket betting on a BPL match, spinning slot reels from Pragmatic Play, or playing a live casino table from Evolution Gaming — should always be an enjoyable and affordable form of entertainment for our players across Bangladesh. It should never become a source of financial stress, emotional harm, or family conflict.

Our responsible gaming framework is a comprehensive, multi-layered system of tools, policies, and human support designed to give every bajjevip player the information and practical means to stay in control of their gaming activity at all times. From the moment you complete bajjevip login and access the platform, responsible gaming controls are available directly within your account settings — free of charge, with no waiting period, and no judgment.

We are committed to ongoing improvement of our player protection systems, regular staff training in problem gambling awareness, and maintaining a culture at bajjevip where player welfare is treated with the same seriousness as product quality and payment reliability. This page explains every tool and policy available to you, and how to access support if you ever feel that gaming is no longer fun.

18+ Age Restriction Policy

bajjevip operates a strict 18+ only policy. Access to all gaming products on the bajjevip platform — including cricket betting, live casino games, slot machines, crash games, and money wheel games — is exclusively reserved for players who are 18 years of age or older. This policy is non-negotiable and is enforced at every stage of the registration and verification process.

Why This Policy Exists

Underage gambling poses serious risks to the psychological development, financial literacy, and long-term wellbeing of young people. bajjevip takes its responsibility to protect minors extremely seriously. Research consistently shows that individuals who begin gambling before the age of 18 are significantly more likely to develop problematic gambling habits in adulthood. Preventing underage access is therefore one of the most impactful responsible gaming commitments we make.

How We Enforce the Age Restriction

• All players are required to provide their date of birth during registration. Any applicant whose stated age is below 18 is immediately declined.
• Before any withdrawal is processed, bajjevip requires identity verification (KYC). This involves submission of a Bangladesh National Identity Card (NID), passport, or driving licence, all of which confirm the holder's date of birth.
• Where our verification team has any doubt about a player's age, the account is suspended pending documentary proof of age. Any funds held in such an account will be returned minus any winnings generated while the age was unconfirmed.
• bajjevip does not offer gameplay in demo or guest mode without registration — ensuring that all users, including those simply exploring the platform, are subject to age screening.

Deposit and Spending Limits

One of the most effective ways to maintain control over your gaming activity is to set a firm limit on how much money you deposit into your bajjevip account. Our account settings allow you to set limits across three time periods, giving you the flexibility to tailor your budget controls to your personal financial circumstances.

Key Principle: Reductions Take Effect Immediately

bajjevip applies an asymmetric principle to limit changes that strongly favours player protection: any request to reduce a limit takes effect immediately with no waiting period. Any request to increase a limit is subject to a mandatory 7-day cooling-off period before the increase takes effect. This ensures that a decision made in a moment of frustration or impulsivity cannot expose you to greater financial risk without giving you time to reconsider.

To set or adjust your deposit limits, log into your bajjevip account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Changes are saved instantly. If you require assistance adjusting your limits, contact our support team at support@bajjevip and we will process the change on your behalf within 24 hours Bangladesh Standard Time (BST, UTC+6).

Self-Exclusion and Time-Out

If you feel that gaming is beginning to negatively affect your life — even if you are not yet certain it qualifies as a serious problem — bajjevip provides two powerful account restriction options: a time-out period for short breaks, and full self-exclusion for longer or permanent separation from the platform. Both options are available free of charge and take effect without delay.

Time-Out Periods

A time-out is a short-term break from bajjevip that allows you to step away without permanently closing your account. You can select a time-out period of 24 hours, 7 days, or 30 days. During an active time-out, you will be unable to log in, make deposits, place bets, or access any gaming content on bajjevip. All scheduled withdrawals and account data will be preserved for when your time-out ends.

Self-Exclusion

Self-exclusion is a more formal and longer-term commitment to stop gambling on bajjevip. You may self-exclude for a minimum period of 6 months, and exclusion periods of 1 year, 3 years, or permanently are also available. Once a self-exclusion is active:

• Your bajjevip account is locked immediately and you cannot complete bajjevip login
• All marketing and promotional communications from bajjevip are stopped immediately
• Any pending bonuses or promotional offers are cancelled
• You may still withdraw your existing account balance by contacting our support team
• The self-exclusion cannot be lifted or shortened during the active period — not even by contacting support
• After the exclusion period ends, you must actively re-apply to reactivate your account; it does not reopen automatically

How to Request Self-Exclusion

• Log into your bajjevip account, go to Account Settings > Responsible Gaming > Self-Exclusion, and follow the on-screen steps
• Contact our support team via live chat directly within the platform, available 24/7 in English
• Send an email to support@bajjevip with the subject line "Self-Exclusion Request" from your registered email address, specifying the duration you wish to exclude for

Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. It does not discriminate — it can affect people of all backgrounds, income levels, and ages across Bangladesh, from Dhaka and Chittagong to Sylhet and Khulna. Understanding the warning signs is the first step toward getting help.

The following self-assessment questions are commonly used by gambling support professionals. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our responsible gaming team or an independent support organisation:

Protecting Vulnerable Players

bajjevip has a duty not only to individual players but to their families and communities across Bangladesh. We recognise that some players may be more vulnerable than others — including those experiencing financial hardship, mental health challenges, bereavement, or significant life stress. The platform is designed to support all players, and our team is trained to identify and respond to signs of vulnerability sensitively and effectively.

Protecting Minors on Shared Devices

If you share a computer, smartphone, or tablet with younger family members in your Dhaka, Rajshahi, or Barisal household, we strongly recommend taking the following precautions to prevent accidental or intentional underage access to bajjevip:

• Always log out of your bajjevip account fully after each session — do not rely on auto-logout
• Do not save your bajjevip login password in a shared browser or device password manager
• Use parental control software on shared devices to block access to gambling websites
• Keep your bajjevip account credentials private — do not share your username or password with any other person, including family members
• Consider using a device that is exclusively yours for accessing bajjevip, particularly if you have children in your household

Supporting a Family Member with a Gambling Problem

If you believe that a family member or close friend has developed a gambling problem and holds a bajjevip account, you can contact our responsible gaming team on their behalf. While we cannot share account information with third parties for privacy reasons, we can provide guidance on the most effective ways to encourage someone to seek help and explain the self-exclusion and account closure options that are available to them.

Support Resources and Help

bajjevip strongly encourages any player who feels that gambling is causing harm to seek support from qualified professionals. Our responsible gaming team can provide immediate account-level assistance, but for deeper counselling, therapeutic support, and long-term recovery guidance, independent organisations offer expertise that goes beyond what we can provide. The following resources are relevant for players in Bangladesh seeking gambling-related support:

bajjevip Responsible Gaming Support

For any account-level responsible gaming action — including setting limits, requesting a time-out, initiating self-exclusion, or simply talking through concerns with a trained team member — our English-language support team is available 24 hours a day, 7 days a week, 365 days a year. We aim to acknowledge all responsible gaming requests within 1 hour and to complete all account restriction actions within 24 hours Bangladesh Standard Time.

• Email: support@bajjevip — subject line "Responsible Gaming" for priority handling
• Live Chat: Available at all times within the bajjevip platform after completing bajjevip login

General Mental Health and Financial Support

If gambling-related stress is affecting your mental health or financial stability, we encourage you to speak to a trusted doctor, counsellor, or community support worker. In Bangladesh, Kaan Pete Roi is a national emotional support helpline that provides confidential counselling to individuals experiencing psychological distress. The National Mental Health Institute (NIMH) in Dhaka also provides specialist support for behavioural health conditions including compulsive gambling.

Financial Counselling

If gambling has caused significant financial difficulty — including debt, difficulty meeting household expenses, or pressure from lenders — speaking to a qualified financial counsellor is an important step. Many banks operating in Bangladesh — including BRAC Bank, Dutch-Bangla Bank, and City Bank — offer financial hardship assistance programs. Debt management advice is also available through community legal aid organisations in Dhaka and Chittagong. bajjevip can provide a statement of your account transaction history upon request to assist a financial counsellor in understanding the full picture of your gaming expenditure.

Contact Our Responsible Gaming Team

bajjevip has a dedicated responsible gaming team separate from our general customer support department. This team is specifically trained in player protection, problem gambling awareness, and account intervention procedures. All communications with the responsible gaming team are treated with strict confidentiality and are handled with compassion and without judgment.

How to Reach Us

You can contact the bajjevip responsible gaming team through the following channels. Please note that all contact details are for plain communication only — no clickable links are provided in line with our platform policy:

What to Include in Your Message

To help us process your responsible gaming request as quickly as possible, please include the following details when you contact us:

• Your registered bajjevip username or the email address associated with your account
• The specific action you are requesting (e.g., deposit limit reduction, 30-day time-out, 6-month self-exclusion)
• Any context you feel comfortable sharing — though this is entirely optional and not required to process your request
• Your preferred contact method for our follow-up confirmation

bajjevip will never attempt to dissuade you from implementing responsible gaming measures, offer you bonuses or incentives to stay active instead of excluding, or delay the processing of any self-exclusion or account restriction request. These actions are contrary to our core values and would not be tolerated from any member of our team.